3 About rekordbox Overview of rekordbox rekordbox is the name of software to manage music files to be played on Pioneer DJ Players. Rekordbox may be used for classifying and searching for music files stored on your computer as well as creating playlists, all of which can help improve your DJ performance. Rekordbox is complete DJ software, from cloud music management to creative performance capabilities. Sync your library on multiple devices. Pioneer DJ has announced the latest version of rekordbox, with a revamp that brings a deck load of new features. Rekordbox 6’s biggest haul is the integration with Dropbox, SoundCloud and Beatport to offer users a cloud-based library across different platforms. However, other notable features include free use of Performance Mode, display updates, Ableton Link support and a new subscription.
About rekordbox 6
I bought a piece of Pioneer DJ equipment that included a rekordbox dj license key. Can I use this DJ equipment to control PERFORMANCE mode in rekordbox ver. 6?
If the equipment isn't a rekordbox ver. 6 Hardware Unlock device, you'll need a subscription plan to control ver. 6 PERFORMANCE mode.
See a list of ver. 6 Hardware Unlock devices here.
Using DJ equipment that was bundled with a rekordbox dj license key, you can control ver. 5 PERFORMANCE mode.
https://rekordbox.com/en/support/faq/v6/#faq-1578
Is there a trial for rekordbox ver. 6?
No trial is available for rekordbox ver. 6, but a 30 Day Free Trial of the subscription plan is available.
One free trial is available per subscriber. See also here.
https://rekordbox.com/en/support/faq/v6/#faq-13382
I’ve installed rekordbox ver. 6. Can I use rekordbox ver. 5 on the same computer? /Can I use rekordbox ver. 5 and ver. 6 on the same computer?
You can use rekordbox ver. 5 on the same computer even after installing ver. 6.
However, you can't run ver. 5 and ver. 6 at the same time.
The following restrictions also apply.
- To use selected functions in ver. 5, you'll need the relevant license.
Please note: If you already have a ver. 5 license (purchased or bundled), you can continue to use ver. 5. As of April 2020, it will no longer be possible to purchase a new ver. 5 license key.
- To use selected functions in ver. 6, you'll need to take out the relevant subscription plan. When you run rekordbox ver. 6 for the first time and convert your library from the old version, all information such as cues, beatgrid, and playlists will be copied over. After this, the libraries of ver. 5 and ver. 6 do not sync. So, from then on, imported tracks and information such as cue points in one version won't be reflected in the other version.
https://rekordbox.com/en/support/faq/v6/#faq-1549
What are Hardware Unlock devices ?
When you connect a Hardware Unlock device, you can use it to control PERFORMANCE mode without subscribing to a paid plan.
The following devices are Hardware Unlock devices for rekordbox ver. 6:
PERFORMANCE mode control, Recording, Sharing mix, MIDI Learn, MERGE FX*1, SAMPLE SCRATCH
- CDJ-3000
- DJM-V10/V10-LF
- DJM-S11/S7
- DJM-750MK2/450/250MK2
- DDJ-1000/800/400/200
- DDJ-FLX6
- DDJ-RZX/RZ/RX/RR/RB/WeGO4
- DDJ-XP1/XP2
- XDJ-XZ/RX2/RX/RR
- INTERFACE 2
- RB-DMX1
DVS
- DJM-V10/V10-LF
- DJM-S11/S7
- DJM-750MK2/450/250MK2
- DDJ-RZX/RZ
- DDJ-XP1/XP2
- INTERFACE 2
Video
- DDJ-RZX
Sampler Sequence Saving
- DDJ-RZX/RZ/RX/RR
*1 The external mixer mode is not supported.
(List correct as of Jan. 2021)
https://rekordbox.com/en/support/faq/v6/#faq-q1525
Where can I download rekordbox ver. 5?
You can download latest version of rekordbox ver. 5.
Older versions, from here.
https://rekordbox.com/en/support/faq/v6/#faq-2120
I have a rekordbox ver. 5 subscription. What do I need to do to use ver. 6?
We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.
Check the features and prices for each plan and choose a plan for ver. 6.
If you no longer need your ver. 5 subscription plan, cancel it. Click here to visit the relevant page.
You can compare the features included in each new plan here.
https://rekordbox.com/en/support/faq/v6/#faq-q1508
Where can I check the license information for rekordbox ver. 5?
Visit My Page on the rekordbox.com.
rekordbox ver. 5 licenses won't appear until they've been activated.
https://rekordbox.com/en/support/faq/v6/#faq-2071
I want to use previous rekordbox.
You can download it from the following links.
ver. 6.5.0
ver. 6.4.2
ver. 6.4.1
ver. 6.4.0
ver. 6.3.0
ver. 6.2.0
https://rekordbox.com/en/support/faq/v6/#faq-q600141
Is there a risk I’ll lose all my music by unsubscribing from rekordbox ver. 5 and downloading rekordbox ver. 6?
No. But you'll first need to convert the library you used with rekordbox ver. 5 to use it with ver. 6.
If rekordbox ver. 5 (or earlier) is installed on your computer, you'll see a button to begin the library conversion when you start rekordbox ver. 6 for the first time. Follow the on-screen instructions to start converting your library.
https://rekordbox.com/en/support/faq/v6/#faq-10141
I’ve updated rekordbox to ver. 6, but I want to return to ver. 5. How can I do that?
You can use rekordbox ver. 5 by following these steps:
Windows:
- Install ver. 5 again.
- Double-click the rekordbox icon on the desktop.
Mac:
- Use Finder to select [Applications], then click the [rekordbox 5] folder.
- Double-click rekordbox. app.
Your ver. 5 library will be unchanged since you converted it for use with ver. 6. New cue information or tracks you've imported to ver. 6 won't be included in your ver. 5 library.
https://rekordbox.com/en/support/faq/v6/#faq-2202
I have a rekordbox dj license key but I can’t activate rekordbox ver. 6 with it.
You can't activate rekordbox ver. 6 using a rekordbox dj license key. You'll need to start a subscription plan for ver. 6 if you want to use the latest version of the application.
https://rekordbox.com/en/support/faq/v6/#faq-2096
What is the color of the waveform (BLUE/RGB/3Band) that can be displayed on the hardware display?
The color of the waveform that can be displayed depends on the model.
BLUE/RGB/3Band
- CDJ-3000
- DDJ-RZX
BLUE/RGB
- CDJ-TOUR1/2000NXS2
- XDJ-1000MK2
- XDJ-XZ/RX2/RR
- DDJ-1000/800 *1
- DJM-S11 *1
BLUE
- CDJ-2000NXS/900NXS
- XDJ-1000/700
- XDJ-RX
*1 For this DDJ/DJM series, the color of the waveform can be changed in the [Preferences] of rekordbox.When set to 3Band, the color of the waveform is displayed in BLUE.
(List correct as of Oct. 2020)
https://rekordbox.com/en/support/faq/v6/#faq-16950
After I updated rekordbox to ver. 6, [?] is displayed on a track list.
In rekordbox ver. 6, you can choose the new style of waveform [3Band]. However, tracks analyzed by the older version of rekordbox don't have the 3Band data, so the [?] icon appears.
Tracks with the [?] icon can't show the 3Band waveform even if you select [3Band] in [Preferences] > [Display] > [Waveform] > [Colors].
If you export one of these tracks, you won't be able to view the 3Band waveform in [WAVEFORM COLOR] on the CDJ-3000, even if you select [3Band].
To fix the problem, right-click the track and select [Add New Analysis Data] from the context menu.
https://rekordbox.com/en/support/faq/v6/#faq-4787
How can I use [Auto Relocate] and [Relocate] to find missing files?
If you've changed the location where you saved a track, the message [File is Missing] is displayed, and you may not be able to play or export the track. (The status column is marked with [!].)
In this case, you can [Auto Relocate] or [Relocate] the track.
[Auto Relocate] searches and relocates files in the folder specified by you in the [Preferences] > [Advanced] > [Database] > [Auto Relocate Search Folders].
[Relocate] enables you to manually specify the location of the file and relocate it.
Follow the instructions in either of the following two ways:
- From the application menu
Select [File] > [Display All Missing Files] in the application menu.
In the [Missing File Manager] window, click either the [Auto Relocate] or [Relocate] button.
- From the context menu
After selecting the track with [!], right-click to show the context menu and select [Auto Relocate] or [Relocate].
https://rekordbox.com/en/support/faq/v6/#faq-4819
Do I need to reanalyze tracks to view the 3Band waveform ?
You don't have to reanalyze tracks.
Right-click the track and select [Add New Analysis Data] from a context menu.
Follow the steps below to select [Add New Analysis Data] for the all the tracks of the library.
- Click Collection
- Click a track list to set the cursor on the track list.
- Press [Ctrl+A] to select all tracks.
- Right-click and select [Add New Analysis Data] from the context menu.
If the selected track contains a track that already has [3Band] analysis data, the analysis will automatically skip the track.
https://rekordbox.com/en/support/faq/v6/#faq-4808
What is Inflyte?
Inflyte is a music promotion platform.
Promoters and record labels use it to share tracks with DJs so they can play them in their sets.
https://rekordbox.com/en/support/faq/v6/#faq-4763
After updating to ver.6, do I have to set cue points and beatgrid for my tracks again?
No, you don't have to set them again.
When you run ver. 6 for the first time, your current library will be converted for use with ver. 6.
All information in your library, such as cues, beatgrid, and playlists, will be copied over. (Alternatively you can select [File] > [Library] > [Import your library from ver.5 (or earlier)].)
https://rekordbox.com/en/support/faq/v6/#faq-q600059
Are there Plus Packs that add features to rekordbox ver. 6?
rekordbox ver. 6 doesn't have Plus Packs (additional features).
Additional features provided by ver. 5 Plus Packs are included in ver. 6 paid subscription plans.
Core plan
DVS
Creative plan
DVS, Video, RMX EFFECTS, and Lyric
See details of the features included in each plan here.
https://rekordbox.com/en/support/faq/v6/#faq-1754
I have multiple Pioneer DJ accounts. Can I switch between them?
You can switch between accounts on My Page in rekordbox.
Click [MY PAGE] and select [Switch Account] from the pull-down menu of email addresses in the top right corner of the screen.
https://rekordbox.com/en/support/faq/v6/#faq-1763
When I start rekordbox from my Mac’s Dock, ver. 5 starts instead of ver. 6. What should I do?
On a Mac, the install folder for ver. 6 has been renamed from [rekordbox 5] to [rekordbox 6].
Use Finder to select [Applications], click the [rekordbox 6] folder, then double-click rekordbox.app to start ver. 6.
Make sure the icon for ver. 6 is the one on the Dock if you want to start it from there.
https://rekordbox.com/en/support/faq/v6/#faq-1851
What is My Page?
There are 2 types of My Page.
- My Page on the website: rekordbox.com
- My Page in the application: rekordbox ver. 6 (or later)
My Page on the website:
After logging into the website, click your name in the top right corner to open My Page. You can edit your profile, check the information of the devices you've activated for your ver. 6 subscription plan, and check details of your license for ver. 5.
My Page in the application:
Start rekordbox (Mac/Windows) and click [MY PAGE]. You can activate/deactivate your computer after you've started a ver. 6 subscription plan. [INFORMATION], [Cloud Library Sync ]settings, and information on [KUVO] are all available here.
https://rekordbox.com/en/support/faq/v6/#faq-1986
I subscribed Core Plan. What should I do next to use the features of Core Plan?
You need to activate your computer.
In rekordbox (Mac/Windows), open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
You do not have to activate your mobile device.
https://rekordbox.com/en/support/faq/v6/#faq-11144
I subscribed Creative Plan. What should I do next to use the features of Creative Plan such as Cloud Library Sync?
You need to activate your computer or mobile device.
To activate your computer:
In rekordbox (Mac/Windows), open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
To activate a mobile device:
In rekordbox (iOS), open [Settings] > [Account Information] > [Subscription Plan] and turn on [Activate].
You can check the activation status on My Page on the rekordbox website.
https://rekordbox.com/en/support/faq/v6/#faq-2056
Rekordbox Philips Hue Lighting
Plans
Rekordbox Philips Hue Lights
Tell me more about subscription terms and conditions.
Free trial period
- One free trial available per subscriber.
- Your subscription level cannot be changed during the free trial.
- You can cancel your subscription at any time.
- If you cancel your subscription during your free trial period, your access to rekordbox will cease at the end of your free trial period.
- After the free trial period you will be charged the monthly subscription price quoted to you each month until you cancel.
- If you cancel after the end of your free trial, you will continue to have access to rekordbox to the end of your current billing period and you will not be entitled to a refund.
Paid period
- You can cancel your subscription at any time.
- If you cancel your subscription you will continue to have access to rekordbox to the end of your current billing period.
- If you refund request within 14 days of the start of your subscription, we will refund the portion of the service that you have paid for although not used on a pro-rata basis, using the same method of payment that you used to purchase your subscription.
- To receive the refund, please make an application for the refund request via the MyCommerce site (https://www.mycommerce.com/shopper-support/) .
- Your access to rekordbox (paid plan) will be stopped, within five (5) working days of executing the refund request.
- After 14 days of the start of your subscription, you will not be entitled to a refund.
Cancellation
To cancel your subscription and, if applicable, request a refund, log in to your Pioneer DJ account and access the Plan page.
For refund requests, please complete the application form via the MyCommerce site (https://www.mycommerce.com/shopper-support/).
https://rekordbox.com/en/support/faq/plans/#faq-q600056
Can I buy a license for rekordbox ver. 6?
rekordbox ver. 6 only offers subscription plans. There's no option to purchase a license.
https://rekordbox.com/en/support/faq/plans/#faq-1569
Tell me about the new subscription plans for rekordbox ver. 6.
rekordbox ver. 6 offers 2 paid plans (Core plan, Creative plan) and one that's free of charge (Free plan).
Core plan enables you to connect DJ equipment and use it to control PERFORMANCE mode.
Creative plan includes the Cloud Library Sync, RMX EFFECTS, Lyric and Video features.*
With the Free plan you can use EXPORT mode and some PERFORMANCE mode functions.
Find details of the features available in each plan here.
*The subscription agreement will be automatically renewed for another period of one month ('Expiration date of an automatically renewed agreement'), unless a cancellation is made by the customer. In the case of Pioneer DJ confirming the cancellation during the subscription terms, the agreement will end at the expiration date of such a term.
https://rekordbox.com/en/support/faq/plans/#faq-q60004
Is there a trial for rekordbox ver. 6?
No trial is available for rekordbox ver. 6, but a 30 Day Free Trial of the subscription plan is available.
One free trial is available per subscriber. See also here.
https://rekordbox.com/en/support/faq/plans/#faq-13382
Which features are available in each subscription plan?
See details of the features available in each plan here.
https://rekordbox.com/en/support/faq/plans/#faq-1537
I have a rekordbox ver. 5 subscription. What do I need to do to use ver. 6?
We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.
Check the features and prices for each plan and choose a plan for ver. 6.
If you no longer need your ver. 5 subscription plan, cancel it. Click here to visit the relevant page.
You can compare the features included in each new plan here.
https://rekordbox.com/en/support/faq/plans/#faq-q1508
I have a rekordbox ver. 5 subscription. Can I continue using ver. 5?
Yes. You can continue using rekordbox ver. 5 with your existing subscription.
Please note: As of April 2020 it isn't possible to start a new ver. 5 subscription.
https://rekordbox.com/en/support/faq/plans/#faq-1592
What happens when the 30 Day Free Trial expires?
When the 30 Day Free Trial of the subscription plan expires, it will automatically switch to the paid plan.
https://rekordbox.com/en/support/faq/plans/#faq-1623
Can I use all the features in PERFORMANCE mode with the Free plan?
The following features are displayed on-screen but can't be used with the Free plan (or the features are available but with limited use). Please note that you can't control rekordbox via connected DJ equipment when using the Free plan.
- Recording
- Sharing mixes
- Sampler Sequence Saving
- MIDI Learn
- Video output (Caution messages are displayed on the external monitor.)
- Lyric (When the number of characters exceeds the limit of 150, *** is displayed.)
- DVS (REL mode and ABS mode aren't available.)
https://rekordbox.com/en/support/faq/plans/#faq-1822
Can I use a rekordbox ver. 6 subscription plan on more than one computer?
Yes, you can use multiple computers under a single rekordbox ver. 6 subscription plan.
Log in with the account details you used for the subscription plan and activate the additional computers.
https://rekordbox.com/en/support/faq/plans/#faq-1634
I have a rekordbox dj license key but I can’t activate rekordbox ver. 6 with it.
You can't activate rekordbox ver. 6 using a rekordbox dj license key. You'll need to start a subscription plan for ver. 6 if you want to use the latest version of the application.
https://rekordbox.com/en/support/faq/plans/#faq-2096
How many computers/mobile devices can be activated with a single subscription plan?
The maximum number of computers/mobile devices you can activate with a single subscription plan is:
- Core plan: 2
- Creative plan: 4
*You must log in with the account you used to start the subscription.
https://rekordbox.com/en/support/faq/plans/#faq-1650
I’ve started a subscription plan for rekordbox ver. 6, but I can’t use any ver. 6 features.
You need to activate your computer on My Page in rekordbox.
Click [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
https://rekordbox.com/en/support/faq/plans/#faq-1668
I don’t know how to activate or deactivate my computer for use with my rekordbox ver. 6 subscription plan.
You can activate/deactivate your computer on My Page in rekordbox.
Activate:
Click [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
Deactivate:
Click [MY PAGE] and turn off the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
https://rekordbox.com/en/support/faq/plans/#faq-1679
I had several subscriptions for rekordbox ver. 5. Can I have multiple subscription plans for ver. 6?
In rekordbox ver. 6, each account can have one subscription only. If you want to sign up for multiple subscriptions, you'll need to create a separate account for each one.
https://rekordbox.com/en/support/faq/plans/#faq-1697
If I start a subscription plan, which features can I use in rekordbox (iOS/Android)?
rekordbox (iOS/Android) only supports the subscription plans for rekordbox (iOS) ver. 3.
rekordbox (iOS) ver. 3
- Core plan: Includes standard features.
- Creative plan: Also includes Cloud Library Sync feature. See details about the Cloud Library Sync feature here.
rekordbox (iOS) ver. 2.3.2. (or earlier)
- No subscription plans available.
rekordbox (Android)
- No subscription plans available.
https://rekordbox.com/en/support/faq/plans/#faq-1708
I deactivated my computer to cancel my subscription plan, but the payments have continued. What should I do?
Deactivating a device does not cancel your subscription. If you want to end your subscription, please follow the cancellation procedure.
See details on how to cancel your subscription here.
https://rekordbox.com/en/support/faq/plans/#faq-9868
Can I use rekordbox without a ver. 6 subscription plan?
You can use rekordbox ver. 6 without a subscription.However, the available features vary depending on how you use the software and what kind of DJ equipment you connect.
When using EXPORT mode
No subscription is needed.
Available features:
Track management, track import to USB devices, LINK Export, recording, and more.
When using PERFORMANCE mode
A paid subscription plan is needed to control ver. 6 PERFORMANCE mode via DJ equipment.*1
In this mode, you can perform DJ mixes. The DVS, Video, RMX EFFECTS, and Lyric features are available depending on the subscription plan you choose.
Even if you don't have a subscription, you can use some features in PERFORMANCE mode.*2
*1 A subscription isn't needed when a ver. 6 Hardware Unlock device is connected.
*2 You can use your computer for DJ/video mixes if you don't have a subscription.
See details of the features included in each plan here.
https://rekordbox.com/en/support/faq/plans/#faq-1745
If I’m using a rekordbox ver. 6 subscription plan, can I keep using it even if I switch to a different account that I don’t have a subscription with?
The subscription plan is associated with the account you signed up with. If you switch to another account, you'll also switch to that account's subscription plan. So, you won't be able to use your subscription plan if you switch to an account that doesn't have a subscription.
If you switch to an account that has no subscription plan associated, you can use the rekordbox Free plan. Free plan includes EXPORT mode and selected features in PERFORMANCE mode.
https://rekordbox.com/en/support/faq/plans/#faq-1775
If I deactivate my computer/mobile device, will my subscription be cancelled?
Your subscription plan won't be cancelled and you'll continue to be billed as usual.
Even after deactivating your computer/mobile device, you can keep using rekordbox via the Free plan on the same computer/mobile device.
Free plan includes EXPORT mode and selected features in PERFORMANCE mode.
https://rekordbox.com/en/support/faq/plans/#faq-1786
What do you mean by, “Some functions are limited” for PERFORMANCE mode in the Free and Core plans?
Use of the following features is limited with these plans:
- Video output (Caution messages are displayed on the external monitor.)
- Lyric (When the number of characters exceeds the limit of 150, *** is displayed.)
https://rekordbox.com/en/support/faq/plans/#faq-q600027
What should I do if I see the message below when I try to activate my computer/mobile device? “The number of activated devices has reached the limit. Please deactivate a computer/mobile device and try again.”
The number of computers/mobile devices that can be activated is up to 2 for the Core plan and 4 for the Creative plan.
If you reach the limit, deactivate a device before activating a new one.https://rekordbox.com/en/support/faq/plans/#faq-1838
How can I start/cancel/change a rekordbox ver. 6 subscription plan?
You can start/cancel/change a rekordbox ver. 6 subscription plan on rekordbox.com.
After logging into the website, click here to visit the relevant page.
https://rekordbox.com/en/support/faq/plans/#faq-1869
Will my rekordbox ver. 5 subscription automatically carry over to ver. 6?
We've renewed the rekordbox subscription structure and the ver. 5 plans won't work with ver. 6.
Check the features and prices for each plan and choose a plan for ver. 6. If you no longer need your ver. 5 subscription plan, cancel it.
You can compare the features of each new plan here.https://rekordbox.com/en/support/faq/plans/#faq-1891
If I change my plan, when will the change be applied?
When you upgrade to a higher plan:
The change will be applied immediately.
When you switch to a lower plan:
The change will be applied on the next renewal date.
What's the 'next renewal date'?
Suppose you started a plan on the 10th of the month. If you change the plan between the 1st and 9th (inclusive) of a month, the next renewal date is the 10th of the current month.
If you change plans on the 10th or any following day until the end of the month, the renewal date is the 10th of the next month.
For example, if you started a plan on June 10 and you change it on September 10, the next renewal date will be October 10.
*Disclaimer: renewal dates may differ due to time differences, etc.
https://rekordbox.com/en/support/faq/plans/#faq-1906
I’m using the 30 Day Free Trial subscription plan. When will the paid subscription start?
You can subscribe to one of the plans free of charge for 30 days.
When the free period ends, the paid subscription begins automatically.
https://rekordbox.com/en/support/faq/plans/#faq-1964
I’m using the 30 Day Free Trial subscription plan. Will you send me an email before it switches to the paid subscription?
Digital River will send an email to the address you registered when you started the subscription, notifying you that the plan is due to switch to the paid subscription.
https://rekordbox.com/en/support/faq/plans/#faq-1975
How can I check the renewal (payment) date of my subscription plan?
See the license check menu on My Page on the website (if you have a subscription plan for rekordbox ver. 6).
https://rekordbox.com/en/support/faq/plans/#faq-2001
My credit card was declined.
https://rekordbox.com/en/support/faq/plans/#faq-2013
How can I change my credit card for my subscription?
You can change the credit card used for billing on My Page on the website (if you have a subscription plan for rekordbox ver. 6).
https://rekordbox.com/en/support/faq/plans/#faq-2024
I forgot which email address I used for my subscription. Where can I check?
You can check on [MY PAGE] in rekordbox (the application). The email address is shown in the top right corner.
If you can't find the email address in rekordbox, check your inbox for an email from Digital River. This was sent to the address you used when you started your subscription.
https://rekordbox.com/en/support/faq/plans/#faq-2046
I have a rekordbox ver. 5 subscription. I want to subscribe to both ver. 5 and ver. 6. How can I do this?
To use rekordbox ver. 6, you'll need to subscribe separately.
If you already have a subscription for ver. 5, you can continue with it.
https://rekordbox.com/en/support/faq/plans/#faq-2084
I’ve signed up for a rekordbox ver. 6 subscription plan, but I can’t activate ver. 5.
You can't activate rekordbox ver. 5 using a ver. 6 subscription.
You can activate ver. 5 if you've already subscribed to ver. 5, purchased a license key, or had a license key bundled with a product.
Please note: As of April 2020 it isn't possible to start a new a ver. 5 subscription or buy a license.
https://rekordbox.com/en/support/faq/plans/#faq-2109
I have a rekordbox ver. 5 Base plan subscription. Which plan do you recommend for ver. 6?
rekordbox ver. 6 offers two subscription plans.
- Core plan
- Creative plan
Core plan enables you to connect DJ equipment and use it to control PERFORMANCE mode.
Creative plan includes the Cloud Library Sync, RMX EFFECTS, Lyric and Video features.
See details on the features included in each plan here.
https://rekordbox.com/en/support/faq/plans/#faq-2131
How can I check my activation status for my rekordbox ver. 6 subscription plan?
https://rekordbox.com/en/support/faq/plans/#faq-2149
I’m using the 30 Day Free Trial subscription. Can I change my plan during the free period?
You can't change your subscription plan during the free trial period.
You can only change plans after the paid period begins.
https://rekordbox.com/en/support/faq/plans/#faq-2158
I’ve started a rekordbox ver. 6 subscription plan, but I want to return to ver. 5. Can I buy a ver. 5 license?
As of April 2020, it isn't possible to start a new a ver. 5 subscription or buy a license.
If you already have a ver. 5 subscription or license (purchased or bundled), you can continue to use ver. 5.
https://rekordbox.com/en/support/faq/plans/#faq-2167
I bought a piece of Pioneer DJ equipment and it included a rekordbox dj (ver. 5) license key. How can I use the DVS/Video/RMX EFFECTS/Lyric features with ver. 5? What else do I need to use these features?
You can control rekordbox ver. 5 PERFORMANCE mode when using DJ equipment that came bundled with a rekordbox dj (ver. 5) license key. However, the DVS/Video/RMX EFFECTS/Lyric features won't be available if you don't have a ver. 5 license key or subscription plan for the Plus Pack that includes the feature you want to use.
Please note: As of April 2020 it isn't possible to start a new a ver. 5 subscription or buy a license.
You'll need to start a rekordbox ver. 6 subscription plan to use the DVS/Video/RMX EFFECTS/Lyric features.
https://rekordbox.com/en/support/faq/plans/#faq-2178
I bought a piece of DJ equipment but a rekordbox dj license key wasn’t included. Can I control ver. 5 PERFORMANCE mode with this DJ equipment? And can I use the DVS/Video/RMX EFFECTS/Lyric features?
If you don't have a rekordbox ver. 5 license key, you can't control ver. 5 PERFORMANCE mode. Also, you can't use the DVS/Video/RMX EFFECTS/Lyric features.
Although you can't use ver. 5, you can control rekordbox ver. 6 PERFORMANCE mode and use the DVS/Video/RMX EFFECTS/Lyric features if you start a subscription plan.
https://rekordbox.com/en/support/faq/plans/#faq-2191
I forgot which email address I used for my Pioneer DJ account, which is also used for logging into rekordbox (Mac/Windows). Where can I check which address I used?
Follow the steps below to check the email address of the Pioneer DJ account with which you're logged into rekordbox (Mac/Windows):
- Start rekordbox (Mac/Windows).
- Select [MY PAGE] at the top of the window.
The email address is shown in the top right corner of the [MY PAGE] window.
https://rekordbox.com/en/support/faq/plans/#faq-4841
I subscribed Core Plan. What should I do next to use the features of Core Plan?
You need to activate your computer.
In rekordbox (Mac/Windows), open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
You do not have to activate your mobile device.
https://rekordbox.com/en/support/faq/plans/#faq-11144
I subscribed Creative Plan. What should I do next to use the features of Creative Plan such as Cloud Library Sync?
You need to activate your computer or mobile device.
To activate your computer:
In rekordbox (Mac/Windows), open [MY PAGE] and turn on the [ON/OFF] button to the right of [Activate this computer] on the [PLAN] tab.
To activate a mobile device:
In rekordbox (iOS), open [Settings] > [Account Information] > [Subscription Plan] and turn on [Activate].
You can check the activation status on My Page on the rekordbox website.
https://rekordbox.com/en/support/faq/plans/#faq-2056
Tell me about the [30 Day Free Trial] of the subscription plans.
When you start a subscription plan for rekordbox ver. 6, you can use it free for 30 days (free trial can be used only once).
Please note:
- Once you've started the 30 Day Free Trial, you can't use another 30 Day Free Trial when you start another plan.
- You can't change your subscription plan during the free period.
- If you cancel a subscription plan during the free period, you won't be able to start another subscription plan until the free period ends.
https://rekordbox.com/en/support/faq/plans/#faq-q60055